Customer Service A practical approach - 5th. Ed. - Unites States of America Prentice-Hall 2010 - 177 p. ilus. 25 cm.
The challenger of customer service / Problem solving / Strategy for formulating a plan for success / empowerment / Comunications in customer service / Coping with challenging customers / Motivation / Leadership in customer service / Technology and custome
SERVICIO AL CLIENTE
658.812 / H240